Capture’s Omni-Channel Monitoring Platform to measure end-user experience on your productive system in a live environment.
Capture’s Omni-Channel Monitoring platform is designed to measure end-user experience on your productive system in a live environment. Contrary to traditional application monitoring solutions, we validate your digital channels from outside-in, as your customers experience it. But we not only validate your own systems but all components of the business process, which affect your customers.
There are various possibilities to monitor your special front-end solutions:
Typical implementation areas include:
Our customers profit from improved user experience and – due to the reduction of complaints – from enhanced customer satisfactions Instead of only reacting to customer issues, we enable our clients to become more proactive in their customer relationships.
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