Application Operation

Boost your business by cost- and quality-optimized IT services

Once designed and tested, you expect your applications (and other IT services) to execute and perform at the targeted level. Your core goal is to enable the business value of the IT services! You want to keep the ability to control the service operation and you have a focus on maintaining user satisfaction. Teaming up with a specialized expert in application and IT service operations ensures reaching these goals.

You find your organization in one of the following situations:

• You have developed services for a new business idea, but you do not have the experience, qualification, or tools to operate this service effectively and efficiently
• The quality of the service provision exceeds the currently available standards, e.g. 7/24 availability or response time or language offer, etc.
• The establishment of a new service or the increased demand for an existing service exceeds the available capacity of the operational service
• Strategic objectives for refocusing, cost reduction programs or quality initiatives lead you to the decision to make or buy

Capture Application Operations Services effectively manage day-to-day aspects, ensure service levels and targets for continuous service improvement to help your organization to optimize service cost and quality.

EVENT MANAGEMENT

Detect & assess events, determine the appropriate control action

INCIDENT MANAGEMENT

Minimize business impact by restoring unexpectedly degraded or disrupted services

PROBLEM MANAGEMENT

Perform root cause analysis & proactively prevent future problems

ACCESS MANAGEMENT

Granting authorizations & managing user rights

REQUEST FULFILMENT

Manage & fulfil service requests

The service

Capture has entered a strategic partnership with Lufthansa Systems Hungária which allows offering comprehensive 7/24 operations services, in addition, to already common practice IT services.

We have worked with Capture for about a decade now. They have the network, the salesforce, the business acumen, and the expertise to make this strategic cooperation happen, and we have the scalable development and operations capability - the perfect symbiosis. - Michael Herrmann, Managing Director, Lufthansa Systems Hungária

Service Desk

Single point of contact for users, ticket management, ITIL conform processes

IT Operations Management

Assuring continuous availability and operation including infrastructure and application monitoring

Application and Operational Health

Capacity planning, service continuity, availability & performance level

Application Management

Change management, ongoing maintenance & management throughout the whole lifecycle of the applications